Customer Care

Shipping  

Need it fast? No problem!

If you order before 9am EST it will ship that day, via the USPS.

What are your delivery options?

USA residents have 3 options; 1st Class Mail, Priority Mail or Express Mail. If your item is going to be delayed for any reason, I will contact you and let you know. For pricing add your item to the cart and enter your zip... A general idea is $4 for 1st Class mail, $7.62 for Priority and $29.62 for Express.  *Free Shipping on all orders placed through the website, shipped within the USA and product total over $50!

How do I track my order? 

You will get an automated email from the USPS with your tracking information, usually within 24 hours of placing your order. If you need to call have your tracking information ready. You can contact them via email, text or telephone... https://www.usps.com/help/welcome.htm   

Do you provide International delivery?

Yes. There are some items and quantities that we are unable to ship out-of-country. We will let you know ASAP if this pertains to your order. The arrival time on international packages is also completely dependent on the time the package spends in customs, in your country. There may be additional taxes and import duties that you will pay to your country. The amount that is charged on your credit card today does NOT include any additional fees you may owe to your import custom officials. Those fees vary by country.

What is your Return Policy?

There are no returns or exchanges for items that have been personalized unless I made a mistake (which has happened twice since 2001). However, I will exchange a bracelet if you don't like the design someone else picked out for you =). Please text, call or email us (scroll up) and let us know why you are returning the item and which item you would like. Please note we can not give credit for returns lost or damaged during shipment so please insure your package. It is very important that you package your item in a box to return it so that beads/items don't get damaged. There will be fees if we need to replace beads or clasps damaged during shipping. 
 

Your Size and Satisfaction is Guaranteed

We will gladly resize your bracelet, necklace or anklet for free, in the event that it doesn't fit, within 30 days of purchase (you just pay shipping costs). Beyond 30 days there will be a $10.00 restringing fee (plus shipping) unless it was a gift. Gifts have a 60-day window. We will repair or replace any of our bracelets if they contain defective components or manufacturing defects within 12 months of purchase. 
  

Semi-precious v. Precious Stones

In the 19th century the terms "precious" and "semi-precious" were coined to discern the difference between rare and very valuable gemstones from non-rare gemstones. The gemstones defined are precious were diamonds, emeralds, sapphire and rubies because of their rarity, beautiful, popularity and high market value. All other gemstones are considered to be "semi-precious". However, many semi-precious gemstones are just as rare, beautiful and as expensive as the "precious" gemstones. I don't carry any diamonds, emeralds, sapphires or rubies.

Gold Alphabet Block Letters

We have high quality lead free pewter Alphabet Beads in gold tone, made in the U.S.A. The antique gold tone comes from 22 karat antiqued gold plating over the pewter and the gold block letters are 7mm x 6mm x 2.5mm.

Earring Style Options

You can get a coordinating set of earrings for any bracelet or necklace you order. Here are your options for earring holders. I use the lever backs when I make all my earrings, because they are safest. If you would prefer one of the other styles (and there isn't an option to select a your style) just let me know after you place your order with an email, call or text.

How do I know what size to order?

Bracelets

Most bracelets in stores are 7 1/2". That is average in the USA. If it isn't a surprise, I recommend that you measure your wrist or your recipient's wrist, at the smallest point, snug but not tight, and add 3/4" e.g. If the wrist measures 6 3/4" and you add 3/4", the size you would order would be 7 1/2" for a 1-string bracelet. Bigger than a 1-string? A slide bracelet? Just aren't sure? Ask me! (scroll up)

Necklaces

A choker is about 16". An 18" necklace will generally lay on your collar bone. A 36" necklace will usually hang down to your stomach and is the length I wear over big sweaters.

How to clean your jewelry

Clean your sterling silver jewelry with a Sunshine ® Polishing Cloth or any soft sterling silver cleaning cloth. First, gently rub off any excess makeup. Remember silver is a very soft metal and you can scratch it if you aren't careful so don't rub it too harshly. Then use the polishing cloth to shine your piece.
 

Storing your sterling silver

Store your piece in an airtight zip lock bag. Save the one it came in, it works perfectly. This will help prevent some tarnishing. Remember sterling silver is meant to be worn and your body oils also help prevent tarnishing.
 

Excessive tarnish

Do not use liquid jewelry cleaner on your jewelry. To clean away excessive tarnish, clean your sterling with a soft cloth. You may also use a nonabrasive brand name paste silver polish to remove excessive tarnish. A silver cloth is the best way to remove tarnish from jewelry. Be sure the item to be cleaned is free from dust and other abrasives. Note: Liquid silver cleaner will remove the black (tarnish) coloring from the letter blocks and Bali beads and may discolor the beads.

Link: Sunshine® Polishing Cloth

Sterling Silver, Silver Plated and Silver Filled

All of my "silver" beads are " .925 sterling silver". I do not carry any silver filled or silver plated beads. To be called "Sterling Silver" the product (bead in this case) has to have a minimum of .925 sterling. If I label anything "silver" it is the highest-grade "sterling silver" and it contains at a minimum of .925 silver, which is the industry standard. My gold beads are all 14k gold-filled. A MUCH higher quality than gold plated beads.